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Rybrook Motor Group are a credit broker and not a lender. We are Authorised and Regulated by the Financial Conduct Authority. 653224 Finance is Subject to status. Other offers may be available but cannot be used in conjunction with this offer. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase.
Registered in England & Wales: 05818940
Registered Office: Address: 6 Athena Court Athena Drive Tachbrook Park, Warwick, CV34 6RT
Data Protection No : Z9498754

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New cars by brand

Rybrook is a prestige automotive retailer offering a fantastic range of new prestige cars.

For more details or to book a test drive of one of our new cars, please select a brand below.

Customer Service

 

At Rybrook we are proud of our reputation as a family owned business delivering very high levels of customer service and experience.

Recognising Exceptional Levels of Customer Service

If you have been particularly impressed by the customer service you experienced and would like to share your positive feedback on a particular business or individual member of staff then please email customerservices@rybrook.co.uk 

Complaints Procedure

Occasionally, we can get things wrong and fail to meet your expectations. Should this be the case, we will aim to resolve any concerns or issues in a timely, courteous and efficient manner.

Stage 1

In the first instance, please contact the Head of Business responsible for the dealership to which your complaint relates. Our experience has shown that they are best placed to resolve the majority of customer issues.

In the unlikely event that your discussions with the local Head of Business do not provide an acceptable solution then please proceed as detailed below.

Stage 2

A. Non-Financial Services related:

Please email our Customer Services Department at customerservices@rybrook.co.uk and your complaint will be acknowledged and then reviewed by the relevant Franchise Director who will keep you informed of their progress.

However, if a dispute has arisen which cannot be resolved between us within a reasonable timescale, as Rybrook are members of the National Franchise Dealers Association (NFDA) you may refer your complaint for Alternative Dispute Resolution (ADR) by contacting:

The National Conciliation Service on telephone 01788 538317 or you can visit their website at www.nationalconciliationservice.co.uk or Email them at: contact@nationalconciliationservice.co.uk  or write to them at:
National Conciliation Service
PO Box 6562
Rugby
CV21 9QP

B. Financial Services related:

If your complaint relates to the sale of or advice given or Finance or Insurance products then please download our Consumer Credit and General Insurance Complaints Procedure Document by clicking the button below: 

Download

 

1) New Vehicle Enquiry

1) Offer Enquiry

1) BOOK A SERVICE

Is this your vehicle?

1) BOOK A TEST DRIVE

Please ensure you bring a valid UK driving license with you. Age restrictions may apply to some vehicles.

1) Customer Services

1) Value Your Vehicle

For a FREE valuation, simply fill in your registration number and mileage followed by some personal details.

Your vehicle

1) Used Vehicle Enquiry

2) Existing Rybrook Customer?

If you are a returning customer simply enter your email address and postcode to retrieve your details.

3) Your Details

Sorry. We didn't find any customer details relating to the information you have provided. Complete the form below to continue with your enquiry.

Communication Preferences

I would like to receive personalised communications including information on products and services, event invitations and latest promotions based on my contact preferences selected below from Rybrook Cars Limited via:

You can amend or withdraw your consent at any time here or by an email to data@rybrook.co.uk. Further details regarding the processing of your personal data can be found in our privacy policy.

4) Additional Information

    Details regarding the processing of your personal data can be found in our privacy policy.

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