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Volvo On Call app: Operating remote start of the car

Posted in News | 23/01/2019

The ERS - Engine Remote Start function allows you to use the Volvo On Call app to cool or heat your car before you use it.

Using remote start of the car ERS in the Volvo On Call app

The Engine Remote Start (ERS) function can cool or heat your Volvo to 22 °C on the basis of automatic settings.

Ensure that your car is positioned in a place where it is safe to start the car according to local environmental regulations and laws. The car doors must be locked and the gearbox must be set to Park. Then follow the instructions below.



Log in to your Volvo On Call app.


Select "Remote start" in the Home tab.


Set how long you want the engine to be started (for heating/cooling).


Make sure that it is safe to start ERS in accordance with local environmental regulations and laws.


Press start and enter your Volvo ID password in the pop-up box.


The car lights flash for 5 seconds, then the engine starts and the direction indicators remain switched on for 2 seconds.

ERS starts (the time may vary depending on signal strength to your mobile device and to your car).

It is possible to start the car using the ERS function in the Volvo On Call app twice in succession, after that the car has to be started with the key before ERS can be started via the Volvo On Call app again.

Things to bear in mind when using remote start of the car (ERS)

It is important to make sure that it is safe, according to local environmental regulations and laws, to start ERS. Ensure the following requirements are met before you start the car using the ERS function in the Volvo On Call app:

  • The car is locked and that there are not any keys in the car
  • The bonnet is locked
  • The car is parked and the gearbox is set to park position
  • The engine is not running
  • The car is under supervision
  • There are no people or animals in or around the car
  • The car is not parked inside an enclosed space/area without sufficient ventilation
  • There is no risk to anyone who is in direct contact with the car (e.g. during a service in a workshop or children playing near the car)
  • By law, use of the function is permitted at the set time

The system will also check the following before starting the engine:

  • Engine status is OK (no critical fault codes)
  • Battery level OK
  • Sufficient fuel level (more than 8 litres (2.11 US gallons)).

You will also find user recommendations in the Volvo On Call app.


If you have started the car remotely via your Volvo On Call app, it is not possible to drive the car for safety reasons. ERS will remain active until you depress the brake pedal and turn the start knob. Note that even if the car was started remotely using ERS, you will still have to carry out these steps before you can drive off in your car.

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