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Rybrook Motor Group are a credit broker and not a lender. We are Authorised and Regulated by the Financial Conduct Authority. 653224 Finance is Subject to status. Other offers may be available but cannot be used in conjunction with this offer. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase.
Registered in England & Wales: 05818940
Registered Office: Address: 6 Athena Court Athena Drive Tachbrook Park, Warwick, CV34 6RT
Data Protection No : Z9498754

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New cars by brand

Rybrook is a prestige automotive retailer offering a fantastic range of new prestige cars.

For more details or to book a test drive of one of our new cars, please select a brand below.

Reports toGroup IT Manager

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MAIN PURPOSE OF THE JOB

To provide first line support on the Information Technology Helpdesk, handling incoming calls, emails, assigning and managing calls, providing general administrative support to the IT Department. Dealing with and resolving helpdesk requests e.g. adding users, Active Directory updating, e-mail account creation, general IT trouble shooting.

Maintain appropriate logs of equipment, users and operational activities.

Basic installation, configuration and support of IT equipment (PC, laptops, printers etc.)

Work as a team member, providing support to colleagues as and when required.

There may be the occasional need to provide direct field support (in person) for installations and IT Support in any Rybrook or Princess office or any location where Rybrook or Princess activities are taking place (e.g. for home workers). This may include basic user training e.g. in how to use IT equipment.

Key Accountabilities

· Accurately record calls to the Information Technology Helpdesk using paper-based and computerised systems and procedures

· Assign calls to IT Department staff, monitoring progress with staff and external suppliers, keeping end users informed of progress

· Respond to incoming calls/emails in accordance with priorities and agreed service levels.

· Provide excellent customer service to IT users

PERSON SPECIFICATION

Essential Knowledge, Skills and Experience

Experience

· Sufficient experience in an IT support environment or demonstrable ability while working in an end user department at least 1 year

· Sufficient experience working in a service delivery role at least 1 year

· Experience of use of the products in use as part of the technical strategy

Technical skills

· Experience in the use of Microsoft Windows/Microsoft Office as a user

· Good knowledge of PC platform and Microsoft environment

· An understanding of the principles of networking and internet technologies

· An interest in Information Technology and a keenness to develop IT skills

Organisation skills

· Problem solving skills specifically root cause analysis

· Able to work effectively in a busy office environment

· Good organisational and time management skills

· Commitment to delivering a high standard of work

People skills

· Strong interpersonal skills, able to deal effectively with people at all levels

· Good written and verbal communication skills

Benefits:

  • On-site parking

1) New Vehicle Enquiry

1) Your Enquiry

1) BOOK A SERVICE

Is this your vehicle?

1) BOOK A TEST DRIVE

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1) Customer Services

1) Value Your Vehicle

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1) Used Vehicle Enquiry

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Further details regarding the processing of your personal data can be found in our privacy policy.

4) Additional Information

    Details regarding the processing of your personal data can be found in our privacy policy.