Rybrook Warwick Named BMW UK ‘Aftersales Retailer of the Year’
Posted in News | 08/05/2016
Pictured from left to right- Lee Beacon – Head of Business, Richard Price - Aftersales Director at BMW Group UK Limited, Sam Callender – Aftersales Manager, Lloyd Greenaway Parts Manager & Paul Black – Bodyshop Manager
Most Retailer groups aspire to be the best in their particular field. To achieve this recognition once is a major achievement in its own right, twice is outstanding and for a third time it’s just unprecedented. Well let’s celebrate this coveted award again as Rybrook Warwick have done it for a 4th consecutive year.
Rybrook Warwick has once again achieved the coveted award of being named ‘Aftersales Retailer of the Year’ for the 4th year in succession at this year’s BMW’s National Retailer Conference.
Over the past 6 years Rybrook BMW has won a series of accolades for their Aftersales service. This has included 4 BMW national awards in succession, 2 AM Magazine awards in 2011 & 2014. On top of this in 2012 Rybrook Warwick was voted BMW World Aftersales Retailer of The Year at an award ceremony in Munich Germany.
What justifies this sort of success? The business has a laser guided focus on customer satisfaction, retention with astonishing results for overhead absorption.
These awards were judged on performance in a number of key business areas with significant weighting towards customer satisfaction, Lee Beacon ‘Head of Business’ said: “This is another fantastic accolade for the team and truly well deserved. We are constantly working on ways to improve the customer experience. We look forward to building on our success and once again achieving the highest possible levels of Aftersales service during 2016 and beyond. At Rybrook Warwick we are always working to ensure we live up to the brand and exceed our customer’s expectations and this award was very much influenced by what our customers think of us.
Sam Callender, the Aftersales Manager at Rybrook Warwick said: “It’s no coincidence we have won these awards. Our focus is clearly on delighting our customers whilst ensuring we remain their number 1 choice for servicing and repair. I’m extremely fortunate to have an outstanding team that share a common goal of going the extra mile for our customers”.
With an impressive, dedicated BMW retail facility on Heathcote Lane, Warwick, Rybrook represents one of the UK's most successful marques. Rybrook believe that service customers should be 'rewarded' not only for choosing BMW in the first instance, but also for choosing Rybrook to service or repair their BMW.
The company will continue to look to pioneer customer initiatives and will push the traditional concept of the automotive franchised dealership outside the industries comfort zone.
Rybrook Warwick. Heathcote Lane, Warwick CV34 6SP www.rybrookwarwickbmw.co.uk
Tel: 01926 333888